Shipping policy

Shipping Policy

Effective date: July 12, 2026

Order Processing

Orders are typically processed within 3–5 business days. Processing times may be longer during peak seasons, promotional events, or when an item is listed as a pre-order. Tracking information will be emailed after the order ships.

Estimated Delivery

Standard shipping: approximately 7–15 calendar days.
Expedited shipping: approximately 3–8 calendar days.

Delivery estimates are not guarantees. Customs clearance, local holidays, carrier disruptions, weather, and destination-specific conditions may cause delays.

Shipping Costs

For the United States, United Kingdom, Canada, Australia, New Zealand, most EU countries, and other listed primary markets, standard shipping is free on orders over $50. Orders below the threshold are calculated at checkout.

For other destinations, standard shipping is $15 or free on orders over $300. Expedited shipping is available for an additional $50 where offered. The exact rate and available service will be shown at checkout before payment.

Shipping Origin

Orders may ship from a regional warehouse in the United States or European Union when inventory is available, or from our facility in China. We may split an order into multiple shipments when products are stored in different locations.

Customs, Duties, and Taxes

Orders shipped from a local U.S. or EU warehouse generally do not incur import duties for customers in that region. If an order ships internationally, customs duties, VAT, import taxes, brokerage fees, or other charges may apply. Unless collected at checkout or otherwise stated, these charges are the customer’s responsibility. We will contact you before shipment if we become aware of an unusual tax or customs issue.

Address Changes

Please check your shipping address before completing checkout. To request a change, contact support@carverall.com as soon as possible and within 48 hours of purchase. Once an order has shipped, an address change may not be possible.

Tracking and Delivery Issues

After shipment, you will receive an email with tracking information. If your tracking has not updated, your package is delayed, or your order appears lost or damaged, contact support@carverall.com with your order number.

Carverall is not responsible for delays caused by customs authorities, carriers, incorrect customer-provided addresses, or events outside our reasonable control. We will still assist with carrier inquiries whenever possible.

Contact

Questions about shipping can be sent to support@carverall.com.