Get a useful answer faster
For order questions, include your order number and the email used at checkout. For setup or project questions, include the exact machine model, selected laser configuration, software name, computer operating system, material, and a clear photo or short video when possible.
Before you install software
Confirm the model label and controller before downloading a driver or device file. Similar-looking machines can use different workflows. Start with the Software & Downloads page, then contact support if your exact configuration is not listed.
Material and settings questions
Results vary with material composition, coating, thickness, focus, power, speed, ventilation, and the selected laser. Test on scrap material first and follow the safety instructions supplied with your machine.